Trouble signing in

The email didn’t arrive

• Check your spam or junk folder.

• Make sure you entered the email address the school has for you. If you use more than one, try the other.

• Ask the school office which address they have for you. You can only sign in once the school has given you access.

The link doesn’t work

A link works once, for fifteen minutes. If it has expired or was already used, go back to the sign-in page and ask for a new one.

A new phone, or no passkey

If you’ve lost the phone that held your passkey, or you’re on a new one, sign in with an email link instead. Once you’re in, you can add a passkey for the new device under Account.

“That passkey is not set up for this school any more”

The school no longer has that passkey: it was removed, or the school’s records were refreshed. Sign in with an email link, then add a new passkey under Account. Recent Chrome, Edge and Safari then hide the old one for you. Elsewhere, delete it in your password manager (the Passwords app on an iPhone or Mac), or your device may keep offering it first.